Our Guarantee
Our RIPL 48-Hour Guarantee*
We don’t just talk about next-level pool maintenance service — we guarantee it in writing with every service visit.
48 Hours or Less
We promise to be there within 48 hours or less for equipment repairs or replacements — no exceptions, no excuses. Because when your pool needs attention, so do you.
Always Available
Nights, weekends, holidays — we’re there when you need us. Your pool doesn’t take days off, and neither do we.
Transparent & Honest
We promise to be upfront about everything — pricing, timelines, what we find. No surprise charges, no runaround.
100% Accountability
We strive to meet or exceed your expectations and hold ourselves accountable. Not most of the time. Every time. That’s the bar our team holds themselves to.
*RIPL 48-Hour Guarantee: Terms & Conditions
1. Scope & Eligible Services
- Service Coverage: The 48-hour guarantee applies strictly to equipment repairs and replacements that fall within RIPL’s standard, active scope of service offerings.
- Exclusions from Scope: Any service request outside of our active service offerings is not covered under the 48-hour guarantee.
2. How the 48-Hour Clock Works
- When the Clock Starts: The 48-hour clock officially begins once the service request is received and the client confirms and agrees to schedule the on-site visit and associated service call fee.
- Calendar Hours & Weekend Availability: The 48-hour window runs continuously, including weekends.
- Fulfillment Definition (On-Site & Solution):
- RIPL fulfills its guarantee by providing an on-site visit and diagnostic evaluation.
- While our primary goal is immediate resolution and repair, we guarantee that you will have a clear, actionable recommended solution to your problem within 48 hours (acknowledging that full repair completion may depend on external parts availability).
3. Blackout Conditions
The 48-hour guarantee is temporarily suspended during circumstances beyond our operational control, including:
- Severe Weather & Acts of God: Extreme weather events (e.g., storms, severe freezes, lightning) that impact technician safety or create an emergency surge in community-wide demand.
- Major Holidays: Service windows during recognized major holidays are excluded from the standard 48-hour guarantee.
4. Remedies & Guarantee Payout
- Our Commitment if We Miss the Window: If RIPL fails to conduct the on-site diagnostic visit within the agreed 48-hour window, the customer is entitled to:
- 10% off the service visit invoice, up to a maximum credit of $500.
- Application: The discount will be applied directly to the qualifying service invoice via an authorized discount code upon billing.